Return & Exchange Policy
We want every child to receive the right learning materials in perfect condition. If you receive a damaged or incorrect book, we are happy to help with a return or exchange.
Eligible for Return & Exchange
- Damaged book received.
- Wrong book delivered.
- Manufacturing defects.
- Product must be in original condition.
- Request within 48 hours of delivery.
Not Eligible for Return
- Change of mind after purchase.
- Wrong order placed by customer.
- Minor color differences.
- Product damaged after use.
- Incomplete return requests.
Shipping & Return Charges
If your return or exchange request is approved, the book amount will be refunded or exchanged free of cost. However, the return courier/shipping charges must be paid by the customer. Customers are responsible for safely packing and sending the product back to our return address. Original shipping charges, if any, are non-refundable.
How the Exchange Process Works
Contact Us
Reach out within 48 hours of receiving the order.
Share Proof
Send photos or videos showing the damage or wrong item.
Verification
Our support team will review your request.
Return Product
Send the product back using your preferred courier service.
Replacement / Refund
After inspection, we will process the exchange or refund.
Our Commitment
At BRO Groups, customer satisfaction is our priority. If you receive a damaged or incorrect book, we will gladly replace it or refund the book amount after verification. We appreciate your trust and support in our mission to provide reusable, eco-friendly learning materials for children.